Returns policy

Last updated October 2026.

Return window

You may request a return of an eligible item within 30 days of delivery.

Condition

Items should be unused and in their original packaging. Filters and parts that have been installed or opened may not be eligible for return unless they are defective.

How to start a return

1. Email [email protected] with your order number and the reason for the return.
2. We'll reply with instructions and a return address. Please don't send items back before we confirm.
3. Pack the item securely and ship it back. Keep your tracking number.

Who pays for return shipping

Return shipping responsibility and any restocking fee depend on the reason for the return and on our supplier's terms. If an item is defective or we sent the wrong item, we'll cover return shipping.

Refunds

After we receive and check your return, we'll refund the original payment method. Refunds usually appear within several business days, depending on your bank.

Defective or damaged items

If something arrives damaged or doesn't work, contact us as soon as you can. We'll arrange a replacement or refund.

Warranty

Many products come with a manufacturer's warranty. Warranty length and coverage will be listed on each product page and depend on the manufacturer.

Cancellations

To cancel an order, email us as soon as possible. We can cancel an order only if it hasn't shipped.